Inclusively is partnering with a major airline to hire a Product Owner. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Overview & key responsibilities

Now is an exciting time to be part of the company's Reservations and Care Experience Design & Technology team as we redefine customer and employee experiences by setting new technology standards. This role will help bring AI-enabled and automation capabilities to life in our Customer Engagement Centers. The company's Reservations Experience Design & Technology team is seeking a hands-on Product Owner to lead day-to-day product delivery, translate business needs into build-ready requirements, and partner closely with Information Technology squads to deliver measurable improvements.

• Own and prioritize the sprint backlog for AI and automation products, balancing customer, employee, business, and technical needs.
• Translate product goals, business needs, and user feedback into clear features, user stories, acceptance criteria, and test scenarios that development teams can execute.
• Take direct ownership of story writing and refinement, ensuring requirements clearly describe the expected functionality, user value, dependencies, and definition of done.
• Lead and actively participate in agile ceremonies, including backlog refinement, sprint planning, daily standups, sprint reviews and demos, and retrospectives.
• Collaborate with Product Managers, stakeholders, designers, analysts, and Information Technology teams to understand business problems, refine requirements, validate proposed solutions, and remove ambiguity.
• Monitor product performance, adoption, and quality data, identify improvement opportunities, and use evidence to support backlog prioritization and continuous product improvement.
• Develop tactical plans that create a safety-conscious environment and support employee safety and wellbeing.

What you need to succeed (minimum qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Proven experience as a Product Owner or in a similar delivery-focused role within a dynamic agile environment.
• Demonstrated experience writing and refining features, user stories, acceptance criteria, and test scenarios for digital products.
• Strong working knowledge of agile practices and principles, including backlog management, prioritization, sprint planning, refinement, reviews, and retrospectives.
• Ability to convert vague or evolving business needs into clear, build-ready requirements and make timely delivery decisions.
• Ability to work directly with development teams, provide rapid feedback, resolve requirement questions, and accept completed work against defined criteria.
• Analytical and practical problem-solving skills, with the ability to use data to identify issues and support prioritization decisions.

What will give you a competitive edge (preferred qualifications)

• Ability to connect product vision to measurable outcomes and recommend strategic priorities using customer insights, operational data, feasibility, and value.
• Experience defining product OKRs, KPIs, value-realization measures, or an end-to-end metrics strategy.
• Experience with AI, machine learning, automation, conversational AI, or other emerging digital capabilities.
• Working knowledge of Excel, SQL, Power BI, Tableau, or similar analytical tools, including the ability to interpret AI or automation process and performance data.
• Experience with digital.ai Agility/VersionOne, Aha!, or Jira.
• Experience in programming or software development.