Inclusively is partnering with a global professional services company to hire an Application Support Engineer. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Job Description

We are looking for an L2 Support Engineer with strong production support experience to monitor, troubleshoot, and support critical applications and data platforms. The candidate should have excellent analytical, monitoring, and incident management skills and be comfortable working with both business stakeholders and technical teams.

Key Responsibilities:

• Provide L2 production support for applications and data platforms. Monitor, diagnose, and resolve production incidents and service requests.
• Support ETL workflows and data pipelines using Airflow, Dagster, Autosys, and Maestro.
• Troubleshoot data platform issues involving Dremio, SQL, and PostgreSQL. Use Grafana and Splunk for monitoring, alerting, and log analysis.
• Perform SQL-based data validation, reconciliation, and issue investigation. Coordinate with business stakeholders and engineering teams to drive issue resolution.
• Participate in incident management, RCA, and change/release support activities.

Basic Qualifications:

• Minimum 3 years of Production Support / L2 Support experience and hands on experience with Grafana, Splunk, Airflow, Dagster, Autosys, Maestro, Dremio, SQL, and PostgreSQL.
• Strong monitoring, diagnosis, and troubleshooting skills.
• Linux/Unix knowledge
• Python or Shell scripting

Preferred Qualifications:

• Excellent communication and stakeholder management skills.
• AWS Cloud exposure.

Hourly Salary Range - $57 to $67