Inclusively is partnering with a major airline to hire a Customer Experience Specialist. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Position Overview

We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

• Actively listening
• Quickly identifying and owning customer issues
• Actively search for solutions to problems
• Making quality decisions
• Attention to detail
• Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel-related services and promote credit card vendor partner products. Specialists must understand and adhere to all the company and U.S. Department of Transportation (DOT) compliance requirements.

There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As the company continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at the company’s behind the scenes Customer Experience Specialist Job preview here.

What you need to succeed (minimum qualifications)

• High School diploma, GED, or High School Equivalency
• Be at least 18 years of age
• Authorized to work in the United States
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek
• Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches
• Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
• Reliable and committed by maintaining excellent attendance, performance, self-motivation and goal attainment
• Demonstrates that privacy is a priority when handling personal data

What will give you a competitive edge (preferred qualifications)

• One year of experience working in sales or customer service is helpful but not required
• Spanish language fluency. The company periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position