Inclusively is partnering with a major airline to hire a Senior Operations Analyst, Digital and Technology Transformation. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

RESPONSIBILITIES:

• Serve as a key resource for the D&T Transformation Director and General Manager on AI transformation strategy development, technology thought leadership, socialization, and material creation in support of key initiatives.
• Assist with program managing cross-functional transformation efforts, including AI adoption, automation, and emerging technology pilots, that touch every aspect of the company's D&T department.
• Support the development of AI-enabled solutions (process, procedure, initiative) that improve approaches throughout D&T.
• Participate in the strategic creation of D&T business operations strategy, policies, and goals with a focus on responsible AI adoption and continuous improvement.
• Identify and develop relationships with points of contact across departments and technology partners (AI vendors, cloud providers, consulting firms) to propel change that is mutually beneficial.
• Work with the team to research emerging AI and technology trends, assess applicability to company's operations, and build roadmaps to advance initiatives; conduct fact-finding and data analysis to evaluate opportunities.
• Increase engagement, interaction, and sharing of resources between teams, departments, and technology partners to accelerate digital transformation.
• Successfully interact with and present findings including technology and AI landscape assessments to Director and General Manager.
• Adapt existing methods and procedures, incorporating new technology and automation approaches, to create alternative solutions to complex problems.
• Help stakeholders, D&T Portfolio Teams, business partners, and business users understand their roles and responsibilities within technology-driven initiatives.

What you need to succeed (minimum qualifications)

• At least 3-5 years of work experience (preferably in Technology Consulting, digital transformation, or a technology-adjacent discipline).
• Hands-on tactical and strategic support for people, process, and technology improvement projects, including current state assessment, future state design, and gap analysis.
• PMO experience, ideally including technology or digital transformation programs.
• Familiarity with emerging technology trends (AI/ML, generative AI, automation) and their practical business applications.
• High School Diploma, GED, or High School Equivalency.
• Embraces Diverse People, Thinking, and Styles.
• Consistently makes safety and security, of self and others, the priority.
• Mastery of the MS Office suite (including PowerPoint, Excel, Visio, Project, and Word); comfort learning new digital tools and platforms.
• Ability to be flexible, pivot quickly, and seamlessly navigate risks and ambiguity in a fast-evolving technology environment.
• Strong meeting facilitation, negotiation, consulting, and customer service skills.
• Excellent written communication, oral communication, strategic planning, and organizational skills.
• Strong interpersonal skills, including the ability to make effective presentations and translate technical/AI concepts for non-technical audiences.
• Ability to establish strong relationships with internal and external stakeholders, including technology vendors and partners.
• Take responsibility for actions, projects, and people.
• Display initiative, act with confidence, and work under own direction.
• Set high standards for quality to monitor and maintain initiative quality and productivity.
• Gather comprehensive information, including technology landscape research, to support decision making.
• Adapt to changing circumstances and styles to suit different people or situations where needed.
• Support the development of AI-enabled solutions (process, procedure, initiative) that improve approaches throughout D&T.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree in Business, Computer Science, Engineering, Data Science, or a related field is preferred.
• Master's degree or MBA is preferred.
• Prior exposure to AI/automation tooling, digital product development, or emerging technology evaluation.
• Be part of an awesome team committed to quality and delivery for our customers, at the leading edge of company's AI and digital transformation.
• Mentor junior resources to deliver continuously at high levels.
• Join on continuous improvement journeys grounded in emerging technology.
• Deliver an amazing experience for millions of customers every day.