Inclusively is partnering with a global professional services company to hire a Studio Application Tech Support. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

The Role

We're looking for a motivated Digital Services Support Analyst who is passionate about technology and creative production. This is an on-site, client-facing role supporting photography and video studios, where you'll troubleshoot digital capture systems, creative workstations, and enterprise IT equipment to keep productions running smoothly.

You'll work closely with photographers, producers, creative teams, and the broader IT organization, providing fast, professional technical support in a dynamic, high-pressure environment.

Why Join Us?

This is a unique opportunity to combine your passion for IT and creative technology while supporting some of the world's most recognized Fashion & Beauty brands. You'll gain hands-on experience with enterprise IT systems, professional digital capture workflows, and cutting-edge studio technology in a collaborative environment where every day brings new challenges and opportunities to grow.

What You'll Do

• Prepare, configure, and stage IT and digital capture equipment for daily photo and video productions.
• Test hardware, software, and tethered capture workflows before each shoot to ensure production readiness.
• Provide on-set technical support, quickly resolving hardware, software, networking, and digital capture issues.
• Support macOS and Windows workstations, Capture One, Adobe Creative Cloud, Microsoft 365, and studio peripherals.
• Troubleshoot camera-to-computer connections, storage devices, monitors, printers, and other production technology.
• Manage multiple support requests across active studios while delivering exceptional customer service.
• Maintain accurate inventory, asset tracking, equipment organization, and compliance.
• Coordinate equipment rentals, perform basic hardware maintenance, and identify opportunities to improve processes through automation.
• Partner with Enterprise IT teams to support technology deployments and ongoing

Basic Qualifications

• Minimum 1 year of experience in IT Support, Desktop Support, Help Desk, Digital Capture, or a related technical role.

Preferred Qualifications

• Experience with Capture One, Adobe Creative Cloud, Lightroom, and Microsoft 365.
• Experience troubleshooting Windows and macOS systems.
• Familiarity with professional photography equipment and tethered capture workflows.
• Strong problem-solving, organizational, and customer service skills.
• Ability to prioritize multiple tasks and remain composed during fast-paced, client-facing productions.
• Knowledge of medium format, DSLR, or mirrorless camera systems.
• Familiarity with RAID storage, servers, networking, or cloud technologies.
• Experience supporting photography, video, or creative studio environments.

Physical Requirements: Ability to lift up to 50 pounds and work throughout active studio environments.