Inclusively is partnering with a major airline to hire a Specialist, Business Solutions - Resource Planning. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Job Overview

As a Specialist, Business Solutions – Resource Planning, you will play a critical role in optimizing how we forecast, plan, and deploy our workforce of 6,000+ Delta specialists and 2,000+ 3rd party business partners. This role is ideal for those who thrive at the intersection of forecasting, analytics, and operational strategy, and is ready to influence decision-making.

You will leverage advanced analytics to improve forecast accuracy, close coverage gaps, and drive data-informed solutions that balance service level performance, productivity, and employee experience. This role enables you to deepen your business acumen while advancing data-driven workforce management strategies.

Key Responsibilities:

• Apply forecasting and analysis expertise to inform strategic decisions impacting resources and operational coverage
• Champion a continuous optimization mindset by analyzing trends, measuring outcomes, and driving iterative improvements in forecasting accuracy and resource utilization
• Collaborate cross-functionally to advance strategic workforce management initiatives, aligning resource deployment with evolving business priorities
• Proactively identify coverage risks and inefficiencies and build dynamic “what-if” models to guide mitigation strategies
• Deliver data-driven staffing guidance to third-party business partners to proactively close coverage gaps and optimize operational performance
• Design a streamlined suite of comprehensive reporting and visualizations highlighting insights for stakeholders
• Thrive in a high-paced environment, demonstrating the ability to manage multiple priorities

What you need to succeed (minimum qualifications)

• Candidates for this position should have at minimum a bachelor’s degree in business, technology, or a related field preferred or with 4-6 years of relevant analytical work experience
• Proficiency in Tableau or Power BI and Microsoft Office (ie Excel, PowerPoint, etc)
• Intellectual curiosity with strong ability to interpret complex data and translate it into actionable insights
• Advanced proficiency in SAS/SQL or similar tools with the ability to write complex queries
• Excellent verbal and written communication skills, with attention to detail and the ability to present data-driven insights to stakeholders
• Strong ability to collaborate with stakeholders from other departments and ability to develop effective relationships with all levels
• Self-starter with strong prioritization skills and an ability to manage priorities under short deadlines
• Must be performing satisfactorily in current position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What will give you a competitive edge (preferred qualifications)

• Contact Center knowledge including resource planning, processes, tools and infrastructure
• Bachelor’s degree in Data Science, Statistics, Computer Science, or Business Analytics