Inclusively is partnering with an insurance technology company to hire a Associate Customer Project Lead. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Position Overview

We’re searching for an Associate Customer Project Lead to join our EZYLynx team in a remote capacity. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

• Develop project plans and revise as needed to meet changing needs and requirements.
• Complete various setup, configuration, and activation tasks.
• Manage or deliver services required to meet implementation goals on time and with high quality.
• Monitor customer issues to ensure resolution in a timely manner.
• Communicate project information, including difficult/sensitive information, to customer, team, and management.
• Perform other duties as assigned by immediate supervisor or upper management.
• Maintain intermediate knowledge of product functionality.
• Manage complex implementations where multiple source systems are coordinated/converted.
• Mentor employees by shadowing and providing timely and constructive feedback on performance.
• Facilitate/participate in special committees between divisions/departments.

We’re Excited to Learn More About You

Your experience may include:

• Bachelor’s Degree or equivalent work experience
• 3+ years of Customer Service experience
• Ability to conduct intermediate troubleshooting for product installation and other product issues
• Proficient with Microsoft Office
• Excellent problem-solving skills

You may have other skills or credentials, including:

• PMP Certification
• Insurance industry knowledge
• Implementation experience
• Data conversion experience
• Experience with EZLynx software

Salary Range - $60,000 - $90,000 Annually