Inclusively is partnering with a major airline to hire a HR Solutions Partner, Total Rewards (SAP/Success Factors Solution Architect). **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Summary of responsibilities (not comprehensive of all tasks):

• Serves as the driving and leading systems expert that is identified to reduce defects, increase efficiency, and move strategic initiatives and projects forward.
• Partners closely with the broader HR Innovation and Employee Experience team, solution partners, and Business users to define business requirements, assess technology needs, and drive the continuous improvement of HR product features in-line with a unified release strategy.
• Provides strategic support to the workstream in enhancing user experience and optimizing functionality across HR applications, with demonstrated expertise in delivering both functional and technical support for SAP HCM modules—including Personnel Administration, Benefits, Payroll—as well as SuccessFactors Compensation.
• Collaborates with many teams including networking, database, storage/backup, development, IT operations, and business operations to resolve complex escalations/issues involving multiple processes/systems, including analysis of HR applications and components to identify root cause and ideate viable solutions.
• Collaborates with other groups to solve technical issues and establishes and monitors escalation of problems.
• Assists with the implementation and coordination of business process changes, data accuracy audits and end user training.
• Participates in HR projects as an integral part of a cross-functional team to support the delivery for HR Services.
• Works with HR COEs, HR Services COEs, Divisional SMEs, Leadership and Technology partners to rollout plans for deployment of new products and features, as well as coordinates and prioritizes system defect resolution and enhancements.
• Supports the development and maintenance of product roadmaps and feature definitions. Assesses and presents business value, risks, and intent behind new products and features to stakeholders.
• Performs complex work operating various data applications and collects information, analyzes data, and generates reports. Accountable for aiding in the successful operationalization and continuous improvement of product features. Provides input in the configuration or modification of currently established processes and procedures to drive efficiency.
• Proactively data mines system jobs, reports and interfaces for systematic issues, potential issues, process improvements and automations.
• Ensures all processes comply with policies and procedures and applies best practice standards throughout product lifecycle.
• Practices safety-conscious behaviors in all operational processes and procedures.

What you need to succeed (minimum qualifications)

• Bachelor's degree or equivalent work experience plus 5+ years of experience working as a Lead in service delivery roles with an emphasis on systems configuration; master’s degree in business or an applicable technical field is preferred, plus 3+ years of the above experience; without a degree, at least 7 years of the above experience is required.
• Must have extensive knowledge of HR data, processes and systems integrations, exposure to varying systems implementation methodologies (Agile, Waterfall, etc.) is required.
• Must have deep product expertise, exposure to varying system automation tools and technologies. Previous experience in the end-to-end implementations of SAP HCM modules, including Personnel Administration, Benefits, Payroll, Time Management, and SuccessFactors Compensation (Base & Variable Pay), Employee Central preferred.
• Must have prior experience strategically cultivating and supporting solutions, working both independently & within a team environment.
• Must have demonstrated experience communicating technical concepts and processes using clear, simple language and visuals, as well as implementing and executing high-impact projects across a matrixed organization.
• A demonstrated ability to effectively plan, set priorities, allocate resources, and manage several complex product releases simultaneously while working in a fast-paced environment to deliver results is required.
• (If transferring internally) Must be performing satisfactorily in current position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience working in a fast-paced, multinational technology company is a plus.
• Demonstrated excellent customer service skills; ability to build strong formal and information relationships.
• Demonstrated excellent written and verbal communication skills, with the ability to transition smoothly between technical and business vernacular, tailoring communications to the audience.