Inclusively is partnering with a global professional services company to hire a Information Technology Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

The Work:

• Log and resolve service requests using ServiceNow
• Provide technical support to users both in person and remotely
• Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
• Experience with inventory management and asset tracking
• Windows image deployment using Microsoft Autopilot
• MacOS & basic Intune familiarity with ability to reimage & deploy
• Clean and sanitize laptops and chargers to maintain hygiene standards
• Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
• Provide support for Microsoft Teams meetings in conference and meeting rooms
• This role is 100% in office, based in Chicago, IL.

Here s What You Need:

• Minimum of 1+ years experience in desktop support or IT help desk roles
• Proficiency in Office 365 and Windows operating systems
• Excellent written, verbal, and interpersonal communication skills, with a strong focus on reliability, punctuality, and customer service
• Capable of working independently and collaboratively, with adaptability to new technologies and processes
• Familiarity with imaging and workstation setup procedures
• Ability to lift and transport IT equipment up to 30 lbs as needed
• High School Diploma or GED

Salary: $20.34 to $42.84