Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

A day in the life

• Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services. This role is based out of Seattle, Washington with work in Kirkland and Redmond when needed
• Working with a team of motivated and engaged super technologists, driving high performance and morale.
• Support in areas of incidents, and high value services with a focus on customer experience
• Building authentic, positive, trust-based relationships with all key-stakeholders
• Become the Technology Services customer champion in all respects to deliver customer excellence
• Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary
• Supporting projects and initiatives that impact large groups of people across the US.
• Your journey is premised on continually learning and growing - technically, personally and professionally.
• Embracing, supporting and cultivating the diversity that knits our teams together. We are powered by our diversity.

Does this describe you?

• You have a minimum 1+ year of experience as a desktop support professional in a predominately Windows environment – Apple experience is a plus
• You have hands-on experience with meeting support including MS Teams, MTR’s, Cyviz and Cisco.
• High School Diploma or GED

Professional Experience:

• You are positive, engaging with a strong passion for customer and technology excellence
• You love innovation, driving change and challenges
• You have a passion and experience collaborating and relationship building
• You have a desire to support projects and initiatives that impact large groups of people across your region

About our environment

• 85% Windows based machines including Dell, HP and Lenovo
• MS Suite of apps including O365, Teams, Sharepoint, Outlook
• Microsoft
• Surface hubs, Cyviz, Microsoft Teams Rooms
• ServiceNow ticket tracking