Inclusively is partnering with a major airline to hire a Senior Business Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Key Responsibilities

• Serve as a liaison between the customer community and the software development life cycle teams.
• Lead the requirements gathering process with customers, subject matter experts, and internal teams.
• Document requirements using the appropriate level of detail for the Engineering and Quality Assurance teams.
• Clarify requirements and update use cases/user stories as needed throughout the software development life cycle.
• Lead design review and change control meetings by setting the agenda and facilitating the discussion.
• Create and monitor feature and bug cases in the case management system.
• Create mockups, wireframes, and prototypes that illustrate current and future workflows.
• Write release notes for new features that will be delivered to customers.
• Work with Software Engineers to analyze customer problems, how they relate to product strategy, and how they can be solved on a product’s roadmap.
• Support the release management process by anticipating case-level risks.
• Work with the Quality Assurance team to review test plans, test scenarios, and test cases.
• Work with Product Support and Training teams to write product documentation as needed.
• Participate in efforts to improve software development life cycle processes.
• Improve systems by studying current practices and designing modifications.
• Perform user acceptance testing.
• Telecommuting permitted 2-3 days per week.

What you need to succeed (minimum qualifications)

Bachelor’s degree in Business Administration, Computer Science, Electrical Engineering, or a related field, and 2 years of experience in information technology.

Must have work experience in

• Translating designs into technical requirements across API and UI;
• Designing and implementing business metrics with in the mobile native code to enable reporting;
• Driving a development team through Test Driven Development (TDD) while building test automation to ensure quality products;
• All agile ceremonies including Sprint Planning, Daily Standups/Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement;
• Content management systems such as Adobe Experience Manager to manage content driven application development solutions; and
• Working with a squad to perform root cause analysis for production issues.