Inclusively is partnering with a multinational professional services network to hire a Senior Cyber Engineer. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

What You’ll Do

• Forge strong, productive relationships with our clients
• Work with internal teams and your customers to develop and implement strategies for achieving maximum adoption of the Ivans platform
• Develop a deep understanding of customer business initiatives and work with customer and teams to reach those goals through Strategic Success Planning
• Gauge our customers' level of engagement with Tarmika, providing feedback to the other internal teams regarding product and service improvements
• Continuously drive communication and customer advocacy with other departments to provide insights and ensure a consistent customer experience
• Provide first-class customer service, resulting in high NPS scores while maintaining a customer-centric attitude during all client interactions
• Understand, analyze and solve challenging customer requests using creative solutions while setting appropriate expectations

We’re Excited to Learn More About You

Your experience may include:

• A minimum of 5+ years of experience in Customer Success roles demonstrating expertise of industry best practices and customer retention
• Strong verbal and written communication skills to convey information to customers clearly, accurately, and concisely
• Excellent presentation skills to create, present, and lead client-facing meetings
• Ability to organize and prioritize tasks and projects with a high attention to detail
• Experience working with customer and senior-level executive stakeholders
• Operate as a creative problem solver - understanding not only the symptoms but the underlying problems your customers
• Bachelor’s degree or equivalent work experience in the areas of Business Management or related disciplines

You may have other skills or credentials, including:

• Experience with Ivan’s product portfolio
• Insurance industry experience

When You Join Team Ivans, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. You’ll get to work with amazing people on cool innovation that brings the industry forward.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Salary: $70,000 to $105,000 USD