Inclusively is partnering with an insurance technology company to hire a Associate Customer Support Technician. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

What You’ll Do

• Answer real-time customer phone, email and chat inquiries related to questions or problems customers are encountering with our software applications and products
• Accurately diagnose and troubleshoot technical issues with our insurance software and products
• Actively participate in Zoom sessions when needed with our customers regarding the troubleshooting and solutioning of their issue(s)
• Participate in monthly product and software enhancement testing
• Triage and troubleshoot technical problems with customers while helping to resolve their issues
• Focus on problem resolution while providing effective, efficient and empathetic customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

We’re Excited to Learn More About You

Your experience may include:

• At least 3 years of experience in Customer Service or Support roles, preferably in tech or insurance
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications

You may have other skills or credentials, including:

• Experience in a real-time customer support center, preferably supporting business-to-business services or technology of some kind
• A passion for problem solving and learning various technology applications, including software, network infrastructure, hardware, and operating systems
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, or Jira
• IT Certifications

Location

• Candidate will need to reside in North America, working arrangement will be remote

Salary: $42,000 - $52,000