Inclusively is partnering with a electronic design automation company to hire a Director of Customer Program Management. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

What You’ll Be Doing:

• Lead a team of Program Managers supporting IP engagements and customer success.
• Shape the strategic direction of customer experience for your region.
• Drive end-to-end customer journeys from pre-sales through silicon success.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Manage escalations and resolve issues proactively.
• Partner with Sales to support contract closure.

The Impact You Will Have:

• Enhance customer satisfaction and IP integration success.
• Improve products through customer feedback.
• Resolve escalations efficiently to maintain strong relationships.
• Lead and inspire a high-performing team.
• Drive operational excellence and strategic improvements.
• Support key business and customer objectives.

What You’ll Need:

• B.S./M.S. in Electrical Engineering or related field.
• 15+ years in engineering or program management roles.
• 10+ years of people management experience.
• Experience with contract negotiations.
• Strong communication and leadership skills.

Who You Are:

• Strategic, customer-centric, and agile.
• Collaborative and inspirational leader.
• Excellent communicator and problem solver.