Inclusively is partnering with a major airline to hire a Senior Product Manager. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Responsibilities:

• Support the product development lifecycle for Fly by defining requirements, managing the design process and deliverables with digital agency, working with the development team, triaging bugs, supporting User Acceptance Testing, and completing post-launch analysis
• Work closely with Digital Product Managers, IT developers, UX designers, and cross-functional commercial and operational business teams to successfully drive, execute and deliver on initiatives
• Utilize market research, customer and agent feedback, analytics data, and industry trends to understand customer needs, discovering competitive and functional gaps and identifying new opportunities to ultimately define Fly product roadmap
• Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings
• Define success criteria & metrics of new product experiences and perform post-implementation analysis to identify continuous improvement capabilities
• Integral attributes of a qualified candidate include: Results Orientated, Ability to Problem Solve, Business Maturity, and Values Differences and Diverse Opinions

What you need to succeed (minimum qualifications)

• Minimum of 5 years of work experience
• Proven track record of successful delivery, meeting deadlines, and working with stakeholders in a cross-departmental team environment
• Proven ability to influence without authority and work in a matrix environment
• Able to take general requirements and develop an execution plan to deliver projects
• Strong written & oral communication skills, positive attitude, & able to manage change successfully
• Professional and courteous and must be able to operate as such under pressure in a fast-paced environment
• Knowledge of Air Lines and/or the airline industry, travel landscape and/or consumer behavior
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Strong understanding of mobile operating systems and new enhancements preferred
• Knowledge of the Product Management Lifecycle, experience working with design agencies and development teams. Knowledge of loyalty and lifecycle marketing strategies
• Experience with Adobe Product Suite (CDP, AJO, etc.)
• A self-starter that is focused on improving digital experiences in order to achieve business goals
• Prior work experience in Digital, Consulting, Customer Experience, Loyalty, Operations, Reservations, or Revenue Management a plus

Benefits and Perks to Help You Keep Climbing

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.