Inclusively is partnering with a voice, video, and text communication service company to hire a Sr. Program Manager. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform

What you’ll be doing

• Design and execute consistent business operating rhythms, including all-hands meetings, strategic leadership touchpoints, and standardized T&S information flows that connect operational teams with leadership decision-making
• Build and maintain analytics infrastructure, including KPIs, dashboards, and reporting cadences (weekly reports, MBRs) that provide actionable insights to leadership and stakeholders
• Lead strategic planning initiatives, including quarterly planning, annual planning, and bi-annual financial planning, while tracking and managing strategic priorities throughout the year
• Develop and optimize wellness programs that promote team resilience and work-life balance, coordinating with People Operations and cross-functional partners to maximize organizational impact
• Serve as the knowledge management expert for Trust & Safety, ensuring internal communications, documentation, and risk/trend identification mechanisms are consistently maintained and effective
• Facilitate cross-functional alignment through strategy check-ins, management-level programs, and strategic partnerships that enhance organizational coherence and leadership effectiveness
• Lead transformational projects and establish standardized frameworks that improve operational effectiveness, streamline processes, and strengthen team culture
• Drive systematic continuous improvement through process evaluation, feedback collection, operational incident ownership with root cause analysis, and implementation of solutions that enhance overall organizational performance

What you should have

• Bachelor's degree or equivalent experience in a relevant field (Business, Operations, Management, etc.)
• 5+ years of experience in program management, operations, management consulting, or related roles specifically within Trust & Safety orgs at enterprise technology companies
• Demonstrated experience managing diverse types of programs across operational and strategic domains
• Strong understanding of organizational maturity models and experience scaling processes within rapidly growing organizations
• Experience navigating complex stakeholder environments and driving alignment across multiple teams
• Strong analytical skills with the ability to translate data into actionable business insights using visualization tools and business intelligence platforms
• Proven track record of building and optimizing operational systems and processes

Bonus Points

• Master's degree in Business Administration, Data Analytics, Organizational Management, or related field
• Demonstrated experience leveraging AI tools and large language models to enhance operational efficiency and decision-making processes
• Advanced analytical capabilities including data modeling, statistical analysis, and SQL proficiency for extracting insights from complex datasets
• Professional certification in project management methodologies (PMP, PRINCE2) or proven experience implementing agile framework

The US base salary range for this full-time position is $160,000 to $180,000 + equity + benefits.