Inclusively is partnering with an insurance technology company to hire a Sr. Manager, Corporate IT. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

What You’ll Do

• Manage, coach, develop, and mentor a team of individual contributors located both in the US, UK and India providing needed technical guidance and ensuring resources are effectively utilized
• Manage the 24x7x365 infrastructure, both on-premise and cloud-based, which powers worldwide business
• Define, implement, and maintain visible and transparent processes based on the ITIL framework, with a focus on providing world-class customer service to employees and customers
• Participate in developing and maintaining an effective disaster recovery program including well-written documentation and plans and an on-going program test the teams’ preparedness to recover in the event of a disaster
• Ownership of monitoring, alerting, and logging capabilities for Corporate IT
• Ownership of the Critical Incident process for Corporate IT. This involves implementing response processes, developing procedures, and managing post incident reviews
• Implement Continuous Improvement processes to drive operational excellence and remove/reduce low value work from the teams
• Partner with our India team to deliver on 24x7 support and operations, developing an effective onshore/offshore operating model, processes, and handoffs
• Manage vendor relationships and ensure service level agreements are met
• Ensure compliance with industry regulations and company policies, specifically ISO 270001, CIS level 1, and NIST

We’re Excited to Learn More About You

Your experience may include:

• At least 5 years of experience in IT infrastructure operations, including at least 2 years managing systems administration and network teams
• Proven experience in building a strong process-oriented operations based on ITIL with the focus on delivering high efficiencies and customer satisfaction
• Strong technical and operational experience across all areas of IT infrastructure and support, including strong working knowledge of:
• Management of Cloud environments (IaaS and PaaS), Azure and Google Cloud strongly preferred
• Microsoft-based technologies (e.g. Windows Server, Active Directory, Exchange, SharePoint, SQL Server, etc.)
• Virtualization technologies (traditional hypervisor as well as containers)
• Storage technologies
• LAN/WAN/WLAN networking technologies
• CMDB
• Monitoring technologies, preferred Datadog
• Identity and Access Management platforms (Okta, Duo, Ping)
• Backup & Data Protection
• Disaster Recovery strategies
• Associates or Bachelor’s Degree plus some specialized training
• We proudly support and encourage people with military experience, as well as military spouses, to apply

When You Join Team, You Can Expect:

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday