Inclusively is partnering with a financial services company to hire a Service Specialist. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

What to expect:

• Answer a high volume of phone calls and written inquiries from our clients and branch teams.
• Partner closely with trainers, coaches, and your team leader to build proficiency in your role.
• Provide superior service and single call resolution to our clients and branch teams.
• Grow your knowledge on your assigned topic and build on your expertise.
• If opting for a hybrid or remote work arrangement, supply a distraction free and consistent workplace to protect client information.

Requirements for the role:

• High school diploma or equivalent is required.
• A minimum of 2 years in a customer or client support role.
• Provide flexibility to accommodate the schedule requirements for training and working hours.
• Advanced usage of Microsoft Office applications and Zoom.
• Associates opting for a hybrid or remote work arrangement would need to adhere to the firm minimum internet requirements (non-satellite, hardwired ethernet connection; high speed; 5 MBPS up speed, 30 MBPS down speed, less than 60 ping speed) in order to perform the role successfully.

What could set you apart:

• Excellent client service skills
• Superior verbal and written communication skills
• Foster a mindset of continuous growth and improvement
• Exceptional problem solving and analytical abilities
• Completed bachelor's degree
• Prior financial service industry experience
• Previous contact center experience

Salary: $40,895 Annually

Benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates.