Inclusively is partnering with a leading insurance software company to hire a Payment Operations Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

What You’ll Do

• Manage the reconciliation of incoming and outgoing payments, ensuring accuracy and completeness.
• Perform processor and bank reconciliation, ensuring accurate data is consumed by internal systems and provide regular status updates.
• Analyze performance metrics and provide insights into business trends
• Review current processes and collaborate with various stakeholders to introduce automation where necessary to reduce manual work in reconciliation management.
• Customer Support: Serve as a primary point of contact for payment-related inquiries, both from clients and internal stakeholders, ensuring prompt resolution and excellent customer service.
• Cross-Functional Collaboration: Act as a liaison between the Payment Operations, Accounting, and Customer Support teams to address and resolve payment discrepancies and improve processes.
• Process Improvement: Develop and maintain standard operating procedures to streamline payment operations and ensure consistency.

What You’ll Need to Succeed

We’re looking for someone who:

• Can work hybrid from our Chicago – Fulton Market office

Your experience should include some or all the following:

• Minimum 2 years of experience in payments analysis, reconciliation, and reporting within a PayFac or similar financial services environment.
• Strong analytical and problem-solving skills with the ability to interpret data and draw actionable insights.
• Excellent communication and interpersonal skills to collaborate across teams.
• Detail-oriented mindset with a commitment to accuracy and compliance.
• Advanced proficiency in Microsoft Excel is essential.
• Bachelor’s degree accounting, finance, economics, business administration, or related analytical disciplines.
• We proudly support and encourage people with military experience, as well as military spouses, to apply

What You’ll Gain

Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off