Inclusively is partnering with a global creative agency to hire an Account Supervisor. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

YOUR ROLE:

Our company is seeking an Account Supervisor to oversee internal teams and align with client expectations. You will be the day-to-day manager of the client relationship, a brand advocate, an agency facilitator, and a trusted partner to both clients and your team. We will depend on your marketing acumen and acute business sense to steward all elements of the engagement including project definition, scope management, risk management, hand-off management, and team management.

YOUR RESPONSIBILITIES:

• Be a liaison to multiple internal and external stakeholders to ensure integration across the business monitoring, projecting and providing innovative solutions to marketing issues.
• Understand and support creative and technical workstreams; oversee and guide teams against business objectives.
• Demonstrate accountability for agency performance, as well as financial and commercial management of the business, supported by VP.
• Facilitate the development of project briefs, working with strategic planners and analysts.
• Support advanced planning for campaign development forecasted for future months, balancing client business changes and priorities proactively.
• Become a SME on client business environment and products
• Manage client expectations, objectives, timelines, and budgets.
• Support VP in an integrated agency model to ensure agency teams are aligned and working against shared goals.
• Manage interface with clients, creative teams, production, and development teams.
• Collaborate with other depts. (analytics, marketing strategy, creative, technology, etc.) to create and activate marketing communications plans, and SME showcases.
• Evaluate the input and ideas of creative, media and strategic planning relative to strategy and client preferences.
• Advocate for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business.

REQUIRED SKILLS:

• 5+ years of account management experience in an agency setting required; CRM experience required
• Experience working with creative, analytics/marketing sciences as well as technical teams such as HTML (Salesforce integration a plus)
• Demonstrate solid mid-level client experience and ability to navigate complex client organizations required.
• Bachelor’s degree in marketing, communications, or equivalent experience.
• Needs to be comfortable with ambiguity at times (both with clients and internally) be able to demonstrate flexibility and creative problem solving.
• Very experienced in presenting information both orally and in writing with excellent interpersonal, presentation and written skills.
• Positive attitude and sound work ethic with the desire to work in a fast-paced environment.
• Ability to demonstrate flexibility and creative problem solving.
• Sets and manages multiple project deliverables including time and cost estimates with internal and external clients.
• Understands and manages factors related to account profitability, client satisfaction, and client retention.
• Needs to be a team player, friendly, easy to work with.
• Needs to be able to handle many different personalities both internally and externally.
• Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment.
• Ability to work effectively and proactively within a team setting that is geographically dispersed.

Our Hybrid Work Model:

Our current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

Our company provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. A reasonable estimate of the salary for this role, at the time of posting, is $85,000 - $102,000. This range is specific to Dallas and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.