Implementation Lead



New York, NY, USA
Posted on Monday, July 8, 2024

Inclusively is partnering with a multinational communications, advertising, public relations, technology, and commerce holding company to hire an Implementation Lead, North America & LATAM. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**


Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

What you'll be doing:

  • Oversee North America/LATAM regional workflow tool project and delivery roadmap
  • Lead and manage the North America/LATAM team of Implementation Managers.
  • Focus on establishing the base service offering and engagement model with vendor to control initial project onboarding
  • Facilitate technical discussion to agree base solution architecture and implementation model
  • Lead setup, configuration, build and integration activities – maintaining best practice, consistency and standardization between existing and new implementations.
  • Assist with the design, architecting and implementation of data integrations to support workflow and automation improvements.
  • Manage vendor and review service/SLAs
  • Ensure smooth handoffs pre/post onboarding - collaborating with support teams, end user groups and all stakeholders.
  • Report to the Global Product Owner and steering group on implementation progress, issues, risks and changes.
  • Lead superuser forums - ensure immediate business needs are managed and contracting aligns with Global agreement. Promote re-use, common solutions and workflows
  • Platform Operations - contact point for maintenance, upgrades, security reviews, audits, etc.
  • Undertake some super-admin duties as defined by the global platform standard operating procedure
  • Support, participate and partner with project management and change teams in market to ensure the following is delivered across markets:
  • Policy alignment
  • Governance forum alignment
  • Change and comms planning
  • Knowledge transfer
  • Setting up training
  • Business simulations
  • Market set-up
  • SOP input and design
  • Business case tracking

Who you'll be working with:

The Implementation Lead, North America/LATAM will report into the Global Product Owner.

What you'll need:

  • Bachelor's/master’s degree in Information Systems, Technology, Business Management, or related degree; or equivalent combination of education and work experience
  • Demonstrable experience in the implementation of workflow tools – (specific experience is beneficial but not required)
  • Experience in digital transformation programs within large organizations
  • Knowledge and experience in project management methodologies such as Agile/PMI/Lean
  • Experience of working in a technical environment with APIs and Integrations, including API protocols and formats (e.g. SOAP, REST, XML and JSON)
  • Experience in business analysis, requirements elicitation, business process engineering, as-is and to-be mapping, BPMN, etc.
  • Highly organized, excellent planning skills with strong business change background
  • Has sufficient credibility and gravitas, and ability to work with and relate to a highly demanding internal stakeholder base
  • A direct, straightforward style, able to cut to the core quickly
  • Excellent people and team management skills, able to manage upwards and influence in a complex environment (matrixed and across multiple physical locations)

$75,000—$180,000 USD