Inclusively is partnering with a leading broadband connectivity company and cable operator to hire a Customer Service Billing. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

This position is onsite in a call center environment

Class Starting July 12, 2024

JOB SUMMARY

Provides basic customer support related to our services, including handling billing inquiries and payments. Employees in this role are responsible for establishing and maintaining professional and positive relationships with customers on behalf of our company and ensuring issues are addressed consistently with company policies and practices. Works under general supervision.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Process customer orders in a courteous, efficient, and timely manner.
• Effectively present and discuss our products and services.
• Convey an image of quality, integrity, and superior understanding regarding services.
• Manage customer interactions professionally and efficiently.
• Effectively address customer questions, complaints, and concerns within the scope of responsibility.
• Remain current and knowledgeable on every aspect of supported product.Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits.
• Accurately document customer account records based on actions taken.
• Fulfill work schedules as required.
• Participate in quality coaching sessions to ensure efficient and effective interactions with customers.
• Keep supervisor informed of any work-related concerns.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS

• Required Skills/Abilities and Knowledge
• Ability to read, write, speak, and understand English
• Ability to handle multiple tasks
• Proven organization and time management skills
• Proven interpersonal skills
• Ability to effectively train and offer guidance to other representatives
• Proficiency with PCs, Microsoft Office Suite, and general intranet navigation

Required Education

• High school diploma or equivalent

Required Related Work Experience and Number of Years

• Experience working in cable operations and/or telecommunications call center