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Collections Analyst



Dallas, TX, USA
Posted on Tuesday, June 11, 2024

Inclusively is partnering with a multinational communications, advertising, public relations, technology, and commerce holding company to hire a Senior Collections Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**


Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

Why we're hiring:

Our company is undertaking a wide-ranging transformation across all of its Business Units.

Reporting to the Credit & Collections Manager, the Collections Analyst will manage collections for a portfolio of Customers within the Media & Non-Media Collections Team. Effective and conscientious Collector with a proven track record within a previous Collections role. Utilizing credit management software, email and telephone contact Customers to drive payments of outstanding Customer invoices to contracted terms. Extremely Customer focused, strong and clear communicator, resilient and determined individual who is self-motivated as well as team oriented, driven to achieve individual and team targets as set by the Collections Manager.

What you'll be doing:


  • Manage a portfolio of Customers as set out by the Collections Manager
  • Utilize credit management software, e-mails and telephone to contact Customers and drive Customers to pay outstanding invoices to contracted terms
  • Maintain detailed records of all communications with Customers
  • Resolve all queries and or issues raised by Customers - provide copies of invoices, credit notes, proof of delivery, attachments etc. to Customers, and coordinate the resolution of other queries which are being resolved by Business Units or other SSC departments eg Billing, Cash Applications etc.
  • Ensure cheques received are banked and recorded promptly
  • Assist to ensure cash applications are allocated accurately on day of receipt of the funds
  • Reconcile Customer accounts were required
  • Ensure the Customer master data records accurately reflect correct Customer details and agreed contractual terms
  • Ensure adherence to the Groups credit policy
  • Participate in cash planning and forecasting, where requested
  • Attend Business Unit and/or Customer meetings when required
  • Provide holiday and sick cover for colleagues as needed
  • Manage Ad-hoc projects related to Customers as directed by Finance Operations Management
  • Provide Accounts Receivable support to other SSC departments, management, Group departments as needed


  • Provide reports and participate in weekly Customer review meetings with Collections Manager and Business Units to provide status updates on collections and the overdue position
  • Weekly meetings with SSC Billing team members to collaboratively review issues and drive resolutions
  • Provide status updates on collections towards monthly targets


  • Prepare recommendation of Bad and Doubtful Debt Provisions
  • Drive collections to achieve monthly collection targets

What you'll need:

  • Minimum 3 years Collections experience within an International Organisation
  • Confidence in dealing and building relationships, both internally and externally
  • Self-motivated, energetic, and detailed oriented
  • Able to work to firm deadlines and calm under pressure
  • Well organized with strength in prioritizing
  • Strong communication skills including persuasion and negotiation
  • Commercially focused with a strong Customer service approach

Who you are:

You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.

You’re extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.

What we'll give you:

Passionate, driven people – We champion a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and deliver projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?