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Director Program Management



Posted on Tuesday, June 11, 2024

Inclusively is partnering with a global creative agency to hire a Director, Program Management. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**


Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.


As a Director, Program Management, you are the orchestrator of the client programs – you’re the one who knows how to make things happen. You’re the master of the execution and process from project initiation to program delivery. You are passionate about the space from innovative, data-driven digital, platform and CRM programs. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills.


  • Drives operational planning and execution across multiple business units, for simultaneous and often complex integrated projects/programs.
  • Understands scope of client request and implications. Able to translate requests into tight deliverables, assumptions, scopes of work and timelines.
  • Resolves issues large and small, under normal and adverse conditions. Able to expand risk identification across programs and solution cross-functionally.
  • Commercially manages and analyzes the account (resource, vendor, budget management) for the benefit of the financial health of the account and the agency.
  • Work with Product Team in Managing and Prioritizing Program Backlogs
  • Partner with Army Business Operations Team to Adopt, utilize, and enhance standard company tools, processes, and templates.
  • Develop best practices and documentation across the assigned portfolio, providing consistency and mechanisms for process optimization.
  • Collaborate with and provide guidance to other disciplines on how best to align best practices and ways of working across departments within the portfolio.
  • Provide guidance and feedback to the business regarding any risks affecting the project, the solution, the business, the customer, etc.
  • Manage projects in any all-functional business areas, e., Resourcing, Allocations, Systems, HR, Finance, etc., including managing resources across the assigned portfolio.
  • Plan and Coordinate Delivery of Business Goals and Requirements
  • Takes accountability for project communication, collaborating with all departments from start through completion. Escalates as necessary to ensure integrity of client scopes and agency profitability, with a clear and informed point of view on how to address.
  • Leads resource management for account(s), partnering with Resource Manager and department leads, to ensure efficient and effective use of agency talent.
  • Leads and develops direct reports to ensure compliance of departmental and agency policies and expectations, building the next generation of users.
  • Is a champion of the agency process and quality work – and is responsible for optimizing workflow.


  • 8+ years years related project management experience ideally in personalized CRM campaign management, and digital platform development at an advertising or media agency.
  • 3+ years of people management experience (direct and indirect reports)
  • Deep knowledge of web technologies and enterprise software.
  • Understanding of system and platform technical resourcing, capabilities and management of teams
  • Evidence of working with project management methodologies and tools.
  • Skilled and experienced building strong working relationships with internal and external team(s) to manage needs and expectations throughout project lifecycle.
  • Strong communication and presentations skills – capable of presenting solutions in a clear, logical manner with an informed POV. Negotiates scopes and timelines.
  • Excellent risk management and negotiation skills.
  • Excellent leadership skills and experience in managing a diverse team across disciplines
  • Commercially minded and capable of identifying business and growth opportunities.
  • Scrum certification (CSM) a plus.

Our hybrid work model:

Our current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

Our company provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.