Inclusively is partnering with a multinational communications, advertising, public relations, technology, and commerce holding company to hire a Flex Talent Program Associate. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

Our company is hiring a Flex Talent Program Associate with a focus on creating an exceptional flex talent recruitment experience. We are looking for a dynamic self-starter that thrives in a fast-paced environment. This role is accountable for the contractor onboarding process and provides front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions.

What you’ll be doing

• Managing Supplier in-take calls for flex requests
• Reviewing candidate resumes for compliance with Program Standards
• Supporting Manager inquiries on how to action candidates
• Following-up with Managers to ensure continued engagement
• Creating and maintaining electronic records and fields (e.g. customer numbers, cost center numbers) in support of the requisition entry set up.
• Communicating ongoing issues through the appropriate escalation process and providing timely feedback and replies to the end users.
• Updating the requisition record as directed by the Program Managers and/or Advisory Consultants to include changes, cancellation, and status changes.
• Tasks may include requisition review, entry and maintenance using VMS technology, CM system and other systems as needed.
• Replying to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes, invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
• Handling furlough tracking and exception approval process; sending reminders for missing timesheets, assignments ending in 90 days, etc.
• Creating visa letters for time & materials contractors.
• Handling pre-ID/payroll request management.
• Replying to all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.

About you

We want to set you up for success! To help us do that, here is what we are looking for from you:

• Completion of education equivalent to a US High School Diploma
• At least two (2) years’ work experience in a service level industry or one (1) to three (3) years’ experience in a customer service environment.
• A strong attention to detail and desire to improve efficiencies
• Able to work in a fast-paced and dynamic environment
• Proficient with Microsoft Office products.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?