Inclusively is partnering with an electronic design automation company to hire an IT Support, Sr Associate. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

General Responsibilities:

We seek a talented, energetic person to join our team supporting our infrastructure and R&D teams. Our team’s mission is to provide world-class IT Support for our company.

Primary Duties and Responsibilities:

• Help with ongoing project and site activities at our Headquarters
• Provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices.
• Assist in the IT asset life cycle refresh process for new hires and existing employees, including imaging, configuring, and migrating a to a new system also recovery of old system.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Support new hire experience through weekly meetings and presentations.
• Travel, as needed, to support field site projects.

Secondary Duties and Responsibilities:

• Assists in maintaining network equipment, phones, and teleconference equipment, including tracking of assets, inventorying, retiring, and disposing of IT assets.
• Assists other teams within the Information Technology organization with the support of their projects, hardware, and software.
• Assists in the support of the computer room and data center operations.
• Document troubleshooting and communications in a ticket system and meet relevant ticket SLAs based on the ticket priority.

Skills and Knowledge:

• Fluent in both spoken and written English
• Proficient with the Windows and MacOS operating systems
• Applicants must be familiar with the Microsoft Office Suite. Extensive experience with Excel and SharePoint is a plus
• Has working knowledge of the mobile wireless operating systems (iOS and Android)
• Thorough understanding of PC hardware and efficient troubleshooting techniques.
• I have a base knowledge of networking terms and infrastructure and experience navigating and troubleshooting networking options (WiFi, Wired, VPN) on a PC.
• Ability to maintain effective relationships with colleagues and internal customers.
• Ability to communicate highly technical information to both technical and non-technical personnel.
• Be able to conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.
• Ability to multitask and transition quickly between multiple issues.
• High level of accountability and ability to manage initiatives from start to finish with minimal supervision.

Experience/Education:

BA or BS or a minimum of two years of related experience is preferred.

Physical Requirements:

Ability to move up to 40 pounds of hardware occasionally and the ability to carry a negligible amount frequently to support a variety of office equipment.

The annual range across the U.S. for this role is between $74,000-$110,000. In addition, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. We offer comprehensive health, wellness, and financial benefits as part of a comparative total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education.