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Solution Architect



United States
Posted on Friday, September 15, 2023

Inclusively is partnering with a technology solutions company to hire a Solution Architect. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**


Inclusively is a digital tech platform that connects candidates with disabilities including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), neurodivergence (e.g. autism, ADHD) and other disabilities under the ADA. Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

Does growth excite you? 🌱 As a Solution Architect you will be at the heart of crafting customer-focused solutions that marry our advanced software products with leading-edge custom solves to our client’s business problems. You will strategically analyze clients' business and organizational needs and leverage our products and expertise to create tailor-made solutions. As vital members of the Enterprise Solutions team, you will collaborate with Enterprise Account Management, Pre-Sales Engineering, Operations, Product, Engineering, Marketing, Sales, and Professional Services Delivery departments. Your work ensures: a seamless and holistic design, alignment with customer requirements, precise consumption of our existing product portfolio, and prime utilization of our professional services delivery model. As a member of our Commercial team, you'll have a hand in promoting our products to a wide range of clients and will help us to achieve our goals of scaling and expanding. Your natural ability to build relationships, as well as an eye for opportunity, will be vital in our efforts to expand our company’s reach. We’re looking for team-oriented, creative thinkers that are excited by finding innovative solutions to drive our business forward ⏩.

Location: United States; then, you choose what works for you! This role can be performed 100% remotely anywhere in the US.

Reports to: Director of Solution Architecture

Travel ✈️ Requirement: up to 20%

What you'll be working on:

  • Understanding the diverse guest personas within our clients' venues, their needs, expectations, and behaviors.
  • Analyzing the existing technology used by our clients and the impact on their guests, identifying areas for enhancement or integration that will elevate the guest experience.
  • Examining the client's revenue streams and business models, pinpointing growth and scalability areas aligning with guest satisfaction.
  • Understanding the clients strategy and future growth potential while staying ahead of market trends and recognizing how shifts in the industry might impact guests' expectations and behaviors.
  • Aligning our capabilities with the existing company architecture, ensuring seamless integration, alignment with business objectives, and an optimal unified guest experience.
  • Collaboratively analyzing the proposed solution with various company teams to understand how new or adapted features can be integrated into the roadmap.
  • Partnering closely with professional services delivery teams to evaluate the feasibility, cost, and timing of custom efforts.
  • Assessing and communicating the complete solution effectively to the client. This involves explaining both the specific benefits and the overall value, ensuring that the client understands how the solution aligns with their goals and how it will be realized.
  • Developing and implementing plans to measure success against business requirements through key performance indicators (KPIs). This offers a clear framework for assessing the solution's impact on the client's goals.
  • Continuously reflecting on delivered solutions to identify opportunities for improvement. This involves hardening successful offerings, potentially productizing them, and updating best practices.

What you bring to the role:

  • A core education in computer science, information technology, or engineering (preferably software).
  • 5-10 years of hands-on experience in developing or implementing software solutions and products with customer contact. Proven adaptability in changing environments and an eagerness to take on unique challenges.
  • First-class skills in conveying complex information to all stakeholders, including senior levels, on both technical and non-technical subjects.
  • Developed project management skills with the ability to collect essential information for project delivery.
  • A keen ability to identify, understand, and communicate areas of risk in the solution or delivery.
  • Capability to work remotely and travel to client sites and our offices as required, sometimes with short notice.
  • Smart, organized, self-motivated, and resourceful, both individually and as a team player. A strong drive for continuous learning and business growth.
  • A quality-driven approach that constantly delights customers. Experienced in the Hospitality or Attraction space related to Software and Guest Experience.
  • Skill in establishing robust relationships with customers and partners to align on the overall approach.
  • Familiarity with Customer Success Management practices and adaptability to daily activity. *If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique, and still encourage you to apply if you feel this role is aligned with your career trajectory.

Perks & Benefits:

  • Competitive compensation package including discretionary annual bonus opportunity
  • 8-days of paid bank holiday leave
  • 26-days of paid annual leave for employees (paid leave increases with tenure)
  • 8-hours of paid Volunteer Time Off to give back to organizations and groups you feel most passionately about
  • Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $5,000 benefit toward surrogacy, adoption, and fertility
  • Robust health insurance scheme with the opportunity to participate in private medical scheme after satisfactory performance
  • Matching pension scheme (up to 8%)
  • Unlimited access to Udemy for Business for continued learning and career development
  • A flexible work schedule around our core business hours