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Senior Software Engineer (Voice Platform)

Cresta

Cresta

Software Engineering
Toronto, ON, Canada · Remote
Posted on Tuesday, March 19, 2024
Are you interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations with our real-time agent assist product as well as our suite of post-call analytics and coaching.
We are a Silicon Valley company, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, who is the most successful German in Silicon Valley (co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more). Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, and Verizon and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
About your role:
As a Senior Software Engineer on the Voice Platform, you’ll have a huge impact on our product and direction. You’ll be working with our product team to craft great user experiences around the magic our AI creates. The team is collaborative but highly autonomous working environment in which each member has a defined role with clear expectations, as well as the freedom to pursue individual projects.

What you'll do:

  • Play a substantial role in the Cresta voice platform engineering team.
  • Work with Cresta product and engineering teams, build and continuously improve the Cresta platform to support new product requirements.
  • Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
  • Develop high quality, well designed, reusable, and well-tested system components, and contribute to the overall system designs.
  • Optimize the platform design and implementation for lower latency, higher throughput, better reliability, and cost reduction.
  • Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
  • Grow into technical ownership in a substantial part of the Cresta product and platform.
  • Contribute to building the best-in-class company in addition to building the best-in-class product.

What we look for:

  • Bachelor’s degree in Computer Science or related field.
  • 5+ years of experience in relevant domains.Proficient in designing and maintaining clear and robust APIs based on strong understanding of various protocols including gRPC, REST, Websocket, etc.
  • Proficient in handling real time streaming data (audio or video) with high throughput and low latency.
  • Experience in high performance database schema design and query optimization.
  • Experience in containerized application deployment with Kubernetes.
  • Experience with one of the major cloud providers.
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us. We pay an attractive salary and with the Cresta stock options, you can benefit from the company's growth.