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IT Support Specialist



IT, Customer Service
Berlin, Germany
Posted on Saturday, September 9, 2023
Are you interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations with our real-time agent assist product as well as our suite of post-call analytics and coaching.
We are a Silicon Valley company, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, who is the most successful German in Silicon Valley (co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more). Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, and Verizon and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
We’re looking for an IT Support who will be part of an innovative team and company, and will be providing front line desktop support and administration for the firm and its software. This will be a first IT hire in Berlin, Germany for us!
You'll be a jack of all trades, supporting our IT infrastructure and working closely with Cresta's end users and external vendors. You'll be exposed to cloud services, enterprise application support, and SaaS apps. You'll also supporting our services such as MacOS, Windows, Okta, o365, slack, etc.

What you'll do:

  • Front line support of company owned Mac OS and Windows devices and SaaS applications
  • Work with Mac OS and Windows OS as well as Jamf and Okta products
  • In charge of onboarding and offboarding German and EU hires, sets up and terminates account, and manages software licenses
  • Provide technical support across the company, in person, online and/or over the phone
  • Zoom Room and office hardware administration/maintenance in Berlin office
  • Enterprise applications administration and monitoring
  • Responsible for hardware, printers and related equipment both at the user and office level
  • Manages asset tracking for offices
  • Manages user access rights to applications by following security and compliance best practices
  • Provides desktop support for hardware and software setups, and quality assurance for new users
  • Willing to be on call for after-hours emergency support coverage
  • Able to travel to our offices in Berlin Germany (1-2 times a week)

What we look for:

  • 3-5 years min. of experience in user support, especially support of Mac OS in an enterprise environment
  • 3-5 years min. of experience in user support, especially support of Windows in an enterprise environment
  • Technical knowledge of Mac OS software and hardware
  • Jamf Cloud administration concentrating on support and device policies including Okta, Intune, Active Directory
  • Strong experience with cloud solutions including Okta, Google Workspaces, o365, Salesforce (cloud first thinking)
  • Basic scripting skills in automation and scalability to deliver efficient and secure results
  • Understanding of DEP, volume purchasing programs, Apple Business Manager, and integration with Jamf/JamfConnect/Jamf Protect
  • Hands-on experience with installing, configuring, and troubleshooting hardware and office infrastructure including network equipment
  • Ability to work individually and in a team-oriented, collaborative environment
  • Startup experience is a plus
  • Fluent in English both written and spoken