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QA Lead (Berlin)



Quality Assurance
Berlin, Germany
Posted on Tuesday, January 10, 2023
Are you interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster, and 10x better. We apply AI to improve Call Center operations with our real-time agent assist product as well as our suite of post-call analytics and coaching.
We are a Silicon Valley company, spun out of the Stanford AI lab and are co-founded by Sebastian Thrun, who is the most successful German in Silicon Valley (co-founder and CEO of Google-X, Waymo, Udacity, Kitty Hawk, and more). Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, top-tier investors, and advisors including Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, and Verizon and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few.
We are seeking an experienced QA Lead to join our engineering team in Germany / Berlin. This role will be instrumental in ensuring the robustness, scalability, and high quality of our software solutions, directly contributing to our commitment to driving efficiency and excellence in call center operations.

What You'll Do:

  • Work with product management and software developers to identify the need to extend or adjust test cases
  • Decide what can be automated and what needs manual testing and coordinate the testing and development of automation
  • Find the right balance to cover the essential features of our highly configurable product while limiting the effort and response time to adjust test cases when features are changed
  • Create, enhance, debug, and run test cases: Be a role model and provide best practices for the QA team
  • Create test plans that include manual and automated tests
  • Setup and manage the regular test execution
  • Setup reporting and dashboards that show the system status at any given time including drill-down to identified issues
  • Integrate automated QA into the CI/CD process
  • Cover UI-based e2e functional and load testing
  • Potentially also API-based integration testing
  • Setup the process for change management in QA
  • Define the process for collaboration with developers about identified issues
  • Establish best practices for 1st level analytics of issues that are identified by internal tests or reported by customers
  • Setup and reporting of health status tests for production systems

What We Look For:

  • Senior Level
  • Computer science background
  • Profound experience in QA for complex web applications
  • Extensive experience with QA automation
  • A self-starter that can own the full QA process and lead the effort to get to a fully automated QA
  • Ability to define comprehensive test cases as replacement of a system specification
  • Excellent analytical skills to understand the products, the customer-specific product environments, and the QA needs
  • A good understanding of the development life cycle
  • Good software development skills, preferably including Java Script
  • Great communication skills, so you can align with Cresta product management and software developers to match their needs
  • Ability to work in a fast-paced environment where features change fast and the spec is sparse and your judgment is needed to define what needs to be covered by tests and what not
  • Enough confidence to have your ideas challenged without feeling like you're being challenged
  • Outstanding English communication skills, both written and verbal.
If you want to make an impact with an amazing product, want to improve your tech skills by working with other exceptional engineers, and like to be part of an amazing international team, then you should join us. We pay an attractive salary and with the Cresta stock options, you can benefit from the company's growth.