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Tier 2 Technical Support Engineer



IT, Customer Service
Portland, OR, USA
Posted on Thursday, May 30, 2024

WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward.

Our mission is simple: to make the supply chain a better place to work. WorkStep’s holistic employee engagement solution ties feedback to business outcomes and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies within e-commerce, manufacturing, retail, CPG, transportation, and logistics the tools they need to take action and transform their business.

We are seeking a skilled and proactive Tier 2 Support Engineer to join our team. This role involves fielding and resolving complex or technical customer support cases escalated from our Tier 1 support team. The role involves diagnosing technical issues related to software bugs, collaborating with customer-facing teams to triage with stakeholders, and working closely with our engineering team to resolve technical problems. The ideal candidate will be a clear communicator and problem-solver who is adept at managing multiple tasks and can deliver effective solutions promptly.