About The Role

As a Senior Customer Onboarding Consultant - Franchise, you will work with our largest customers to implement Voxie’s intelligent SMS platform. You’ll leverage deep knowledge of Voxie’s solutions, a strong commitment to customer experience, along with your extensive experience with project management to ensure a seamless client implementation and set the foundation for a successful long-term partnership.

In this role you'll have the opportunity to independently lead projects, create/refine processes, and collaborate across all departments.

What You Will Do

• Proactively manage the implementation process from end-to-end to achieve customers'/Voxie’s target timelines and success criteria
• Deeply understand our clients customer journey, use cases/pain points and align them to Voxie’s solutions
• Define, document, and communicate customer workflows, including SMS copy/cadence, compliance best practices, integration requirements, Voxie technical workflows and more
• Maintain customer records by updating account information, meeting notes, and task status using project management tools and methodologies
• Communicate technical requirements and timelines to various internal/external departments and with multiple third-party vendors to ensure project progress
• Partner with our data team to ensure client ROI and satisfaction
• Build strong relationships with key customer stakeholders to effectively drive adoption of solutions and identify opportunities for future expansion
• Partner with Sales, Engineering, Customer Success, and Support to ensure seamless hand-offs
• Collaborate internally with key stakeholders to improve product offerings, troubleshoot customer issues, and provide feedback on product enhancements
• Play a key role in the development and documentation of processes and best practices

What You Will Need

• 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
• Bonus: prior experience at an early-stage SaaS company
• 2+ years experience in marketing technology, SMS for consumer communications, and/or email/digital marketing to act as a partner and enable customers to scale and grow with Voxie
• Proven ability to build and improve customer journeys/processes from the ground up
• Demonstrated project management experience, deploying multiple projects simultaneously in a fast-paced environment
• Stellar communication, presentation, and relationship-building skills and experience working with Marketing and IT executive leadership
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Estimated Salary Range: $90,000 - $125,000 based on experience