The Mom Project is excited to support Etsy with their search for a Research Operations Program Manager to join their team on a contract basis.

What’s the role?

Etsy is looking for an experienced Senior Research Operations Manager to join our Research team as a 6-month leave coverage contractor.

As a Senior Research Ops Manager, you will provide leadership and continuity for our Research Operations function during a period of planned parental leave. You will focus on people management, operational oversight, and advocacy for Research Operations, while working closely with the Research Operations team and research leadership (directors) to steward Etsy’s existing Research Ops practice.

This is a fixed-term, full-time contractor role focused on maintaining operational health, supporting teams, and ensuring research can continue effectively throughout the coverage period.

What’s this team like at Etsy?

The Research team at Etsy helps inspire product and business decisions, using multi-method research to guide the development of buyer and seller experiences in our dynamic marketplace of unique items.

Our Research Operations team works across both product and market research. We collaborate with researchers and partners through all stages of the research lifecycle, and strive to operate as a center of excellence that enables high-quality, impactful insights at scale.

Responsibilities

• Lead and support a team of research coordinators and research program managers, providing coaching, prioritization support, and performance guidance
• Partner closely with the Research Operations team to maintain and steward Etsy’s existing Research Operations practice
• Ensure continuity and smooth execution of Research Ops programs, processes, and workflows as the research team transitions to be part of a broader UX function
• Act as a point of escalation for operational challenges, resourcing questions, and cross-functional dependencies
• Advocate for Research Operations by representing team needs and surfacing operational risks early in management spaces
• Oversee Research Ops documentation, tooling, access management, and best practices
• Manage vendor relationships and procurement workflows supporting global research
• Collaborate with researchers, managers, and cross-functional partners to support ongoing research needs
  
  

Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Skills And Qualifications

• 7+ years of experience in research operations
• 5 years of relevant work experience in project/program management
• 4+ years of people management experience, preferably leading and scaling a research operations practice
• Deep expertise in research operations, including procurement, vendor management, and data governance
• Proven experience in maintaining and scaling operational systems for a research team
• Ability to balance rigor, speed, and flexibility when supporting active research programs
• Strong problem-solving skills and operational judgment
• Comfort collaborating cross-functionally and advocating for operational needs
• Experience supporting international research and participant recruitment
  
  

Hours and Location:

• M-F, 40 hours/week
• 100% remote
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.