The Mom Project is proud to support our client, a retail banking institution based in Chicago, with their search for a M365 Copilot Operations Specialist to join their team!

Responsibilities

• Oversee and manage Microsoft 365 Copilot services across the enterprise, ensuring secure, compliant, and reliable operations
• Manage Copilot policies and configurations aligned with data governance, security, and compliance standards
• Configure role-based access and conditional access controls to balance usability and security
• Map risks and controls related to Copilot services to meet audit and risk management requirements
• Serve as primary operational support for Copilot break/fix issues and escalations
• Develop knowledge base articles, documentation, and self-service resources for users and support teams
• Monitor new Copilot features and proactively address user experience impacts
• Manage Copilot licensing, including request intake, approvals, provisioning, de-provisioning, and usage optimization
• Automate license workflows and operational processes using ITSM and low-code tools
• Provide regular reporting on license utilization and service performance
• Act as liaison between Copilot operations and IT teams including security, engineering, and vendor support
• Diagnose complex identity, policy, and experience issues and coordinate resolutions
• Manage Copilot-related change releases following standard change management processes
• Communicate updates and rollout plans to stakeholders and validate post-implementation success
  
  

Skills And Qualifications

• 5-7 years of experience in IT administration, cloud services, or technical support
• Post-secondary degree or equivalent experience in a related field
• Strong knowledge of Microsoft 365 administration and Azure fundamentals
• Experience with identity and access management, including RBAC and Conditional Access
• Knowledge of data governance and protection tools, including classification, labeling, and DLP
• Experience with IT service management processes, including incident and problem management
• Proficiency in scripting or automation tools such as PowerShell
• Familiarity with ServiceNow or similar ITSM platforms
• Strong troubleshooting, root cause analysis, and problem-solving skills
• Strong documentation and knowledge base development skills
• Strong communication skills for technical and non-technical audiences
• Customer-focused and service-oriented mindset
• Strong collaboration and cross-functional coordination skills
  
  

Preferred

• Experience supporting cloud-based productivity or AI services
• Advanced expertise in the Microsoft 365 ecosystem, including Teams, SharePoint, and Exchange
• Experience with enterprise-scale security and compliance frameworks
• Experience managing large-scale system rollouts and change initiatives
• ITIL certification or advanced IT service management knowledge
• Experience with Power Platform tools for workflow automation
  
  

Hours and Location:

• Monday - Friday, 40 hours/week
• Remote in Chicago, IL, and Brookfield, WI
  
  

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be prorated based on the number of hours regularly worked. For commission roles, the salary listed above represents the company's expected target for the first year in this position.