• Please note that our customer is currently not considering applicants from the following locations: Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.***
  
  

Our Customer is a corporation that develops, manufactures, and markets robotic products designed to improve clinical outcomes of patients through minimally invasive surgery. Founded in 1995, their goal was to create innovative, robotic-assisted systems that help empower doctors and hospitals to make surgery less invasive than an open approach. Working with the top medical professionals, they continue to develop new, minimally invasive surgical platforms and future diagnostic tools to help solve complex healthcare challenges around the world.

We are seeking a Learning Management Systems (LMS) Administrator on a contract basis to support our Customer's business needs. This role is hybrid (3 days on-site and 2 days remote/week) in Sunnyvale, CA.

Shift: 8 am-5 pm daily

Responsibilities

• Administer and maintain the learning management system (LMS) technology to deliver online training for internal and external customers
• Support data migrations and coordinate with IT and external vendors to test, troubleshoot, and resolve system issues
• Assist with developing processes for LMS administration, content generation, and content loading
• Maintain training records and user profile data to ensure accuracy and compliance
• Coordinate learning event logistics, including calendaring, enrollment, tracking, assessments, reporting, and user communications
• Monitor the LMS support case queue, troubleshoot, and resolve basic support incidents
• Escalate support issues as needed to ensure timely resolution
• Support User Acceptance Testing (UAT) by assisting senior LMS administrators with business testing activities
• Utilize Agile/Veeva workflow processes to support ongoing implementation tasks
• Train and support LMS users, such as instructors and learners, to maximize adoption and effective use of system features
• Monitor, follow up, and close out LMS support tickets and incidents
• Run system reports and provide operational reporting as needed
• Support compliance with global legal and regulatory obligations related to learning systems
• Complete special projects and additional tasks as assigned
  
  

Skills And Qualifications

• High school diploma or equivalent required; vocational and/or on-the-job training acceptable
• 1-2 years of related experience preferred
• Experience administering SuccessFactors LMS preferred
• Intermediate experience administering and navigating an LMS, including troubleshooting issues and providing user support
• Proficiency in troubleshooting and resolving LMS technical issues efficiently
• Experience supporting users through ServiceNow or a similar ticketing system
• Familiarity with Agile workflows and Oracle ACCS preferred
• Strong customer service and stakeholder support skills
• Strong written and verbal communication skills
• Strong attention to detail and data accuracy
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Ability to work both independently and collaboratively within a team
• Strong interpersonal, analytical, and problem-solving skills
• Ability to learn quickly and adapt to new tools and processes
  
  

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements) Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability