Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.

With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

The Transportation Operations Specialist facilitates an accurate, efficient, and cost-effective transportation network, training and mentoring the transportation teams in over 10 Fulfillment Centers and proposed sortation facilities. The Specialist engineers and proposes costs and benefits for Zone skipping, parcel induction, and sortation schemes inside Stord and Third Party facilities to save on cost while delivering timely service as required by Stord’s standards. The Specialist forecasts and communicates daily volumes, to identify risks for cost or service inefficiencies each day, and to leverage results to reevaluate logistics strategies.

As the primary administrator for Stord’s LTL and Truckload operations, the Transportation Operations Specialist designs, implements, and oversees the daily operation of a complex network of Transportation solutions. This individual oversees daily planning in the TMS, monitors local compliance with SOPs, and the translation to scalable, actionable plans on the floor of the FC.

Parcel Transportation

• Engineer the operational success of zone skipping for our parcel network, coordinating the daily operations for carrier arrivals, sortation schemes, critical departures, and relations with last mile carriers

• Leverage Domo/Big Query to design, develop, and maintain interactive dashboards, reports, and data visualizations that drive business insights and decision-making.Serve as the on-site liaison between Stord Transportation and Warehouse Operations

• Provide guidance on the layout and dock plan, provide input for the configuration of the sorter, identifying sorter spurs, staging areas, and doors for the day’s carriers.

• In consultation with FC Operations, project daily package volumes and coordinate carrier capacity to handle them

• Oversee the accuracy and timeliness of loading gaylords and packages aboard carrier trailers, including development of processes to improve accuracy and efficiency

• Utilize reporting and tools to identify and address delays, errors, or areas of concern with the sortation and tracking for parcels from the FC

• Review results of Parcel carrier selection, and sortation to carriers, addressing anomalies or shipping errors as observed

• Utilize online tools to communicate shipping forecasts to Parcel carriers, and meet with local carrier contacts for the timely and accurate pickup and sortation of all Parcel freight

• Conduct training, develop operating procedures, and communicate successes and opportunities with the process for carrier selection, labeling, compliance, and accuracy of the transportation operation

FTL/ LTL/Drayage Transportation

• Lead all sites to perform onsite adjustments to LTL plans, updating shipment characteristics as they are staged and creating or communicating changes to plans to appropriate parties

• Lead all sites to manage LTL and FTL pickup appointments in OpenDock and proactively acquire ETAs with customers and carriers to avoid dock congestion

• Lead all sites to coordinate the Inbound delivery appointment schedule, aligning with Warehouse Operations to prioritize and expedite incoming deliveries, and synchronize supply to labor availability.

• Assist in the operational success of all inbound drayage containers that Stord Freight contracts

What You'll Need:

• Bachelor's degree in supply chain, business or related field

• Minimum of 4 years’ experience in logistics solutions design, specifically engineering of Parcel transportation in fulfillment and sortation networks

• Minimum of 4 years’ of Parcel transportation in a warehouse environment, including compliance and requirements of carriers

• Ability to manage up to 2-3 individuals

• Experience with Other modes of transportation such as LTL, FTL, and Ocean/Drayage

• Strong analytical capabilities and talent for telling stories with data through Big Query/Tableau

• Ownership mentality and ability to thrive in ambiguity

• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions

• Resourcefulness and ability to devise creative solutions to problems

• Ability to manage multiple competing priorities

• Familiarity with industry technology systems to gather data and problem solve

• Excellent organizational, oral, and written skills