Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.

With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

As the Billing System Analyst, you'll be responsible for the configuration, maintenance, and optimization of the activity-based billing system within the Warehouse Management System (WMS). This role serves as a critical bridge between the Finance/Billing team and the Product/Engineering team, ensuring accurate and efficient billing processes. The analyst will analyze activity logs, develop and maintain billing logic, and reconcile billing outputs. In addition, you’ll be in the drivers seat, helping shape the future of our Billing platform by gathering and distilling business requirements for the Product team.

What You’ll Do:

• Billing Logic Development & Maintenance:

  • Write, modify, and maintain Lua scripts within the billing system to accurately apply charges based on WMS activity logs.

  • Implement and refine billing logic to handle various charge scenarios.

  • Troubleshoot and resolve issues related to billing logic errors or inconsistencies.

• Activity Log Analysis & Reconciliation:

  • Analyze JSON activity logs to understand WMS event triggers and their impact on billing.

  • Reconcile billing system outputs with standard financial reports to identify discrepancies and ensure accuracy.

  • Investigate and resolve discrepancies by analyzing activity logs and billing logic.

• System Configuration & Rate Card Management:

  • Configure and maintain the billing system's rate card to reflect accurate pricing structures.

  • Ensure the billing system is configured to handle all relevant WMS activities and charge types.

• Issue Identification & Resolution:

  • Identify and document bugs, gaps, and feature requests related to the billing system.

  • Collaborate with the Product and Engineering teams to prioritize and implement system improvements.

  • Test new features and bug fixes.

• Cross-Functional Collaboration:

  • Act as a liaison between the Finance/Billing team and the Product/Engineering team.

  • Communicate effectively with stakeholders to understand billing requirements and provide updates on system performance.

  • Provide training and support to the finance team on the use of the new billing system.

What You’ll Need:

• 2+ years experience as a Data Analyst, Business Analyst, System Administrator, Billing Associate or similar analytical role, preferably within e-commerce, logistics, or supply chain.

• Strong with billing processes and financial reporting.

• Strong analytical and problem-solving skills: Ability to collect, analyze, and interpret data to draw meaningful conclusions. Ideally with experience in SQL, JSON Data Structures, BI tools, and other analytical tools. Strong Excel skills are a must.

• Proficiency in writing and debugging Lua scripts (or a strong aptitude to learn).

• Problem-solving, critical thinking, and collaboration skills. Someone who can analyse data, articulate their findings and create an action plan to drive improvements.