Stord is the leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. Stord manages over $5 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. With Stord, brands can sell more, save money, and reduce headaches.

With Stord, brands can increase cart conversion, improve unit economics, and drive customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, Native, Tula, American Giant, and more trust Stord to make their supply chains a competitive advantage. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, and Salesforce Ventures.

What You'll Do:

• Resolve support issues (bugs and service requests) for WMS and related applications (OMS, TMS, warehouse automations, etc).

• Track issues and resolve within targeted support SLAs.

• Understand business issues and data challenges of client organizations and industries including but not limited to health & wellness, beauty, food & beverage, apparel, and electronics.

• Test and troubleshoot APIs and Integration mapping between different client(s) systems.

• Develop new product/service-oriented strategies.

• Assists in developing solutions for business problems inside the organization.

• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solutions.

• Able to test system functionality including writing test scripts, assisting with user testing, and training.

• Accountable for enforcement of product deadlines and schedules.

• Assists with training of super users within the organization.

• Validates and maintains end-user documentation.

What You'll Need:

Education/Experience

• Bachelor’s Degree in Information Systems or related technology degree strongly preferred.

• Two (2) years of related experience and/or training supporting a WMS preferred.

• Experience in logistics including warehousing, packaging and fulfillment is preferred.

• Experience in system support working a queue and problem solving, providing solutions, and communicating outcomes.

• Experience in training other associates/employees on WMS strongly preferred.

• Experience with systems for multi-site warehousing/distribution/fulfillment/logistics operations preferred.

Knowledge, Skills And Abilities

• Must have experience with process management.

• Must have strong analysis skills to uncover root causes of issues and present preventative measures for true resolution.

• Must have training capabilities to ensure understanding and use of systems.

• Must have decision making and problem-solving skills.

• Must have a high degree of integrity and trust to provide excellence in service to customers/end users.

• Must have strong interpersonal, written, and verbal skills.

• Must be able to write functional business requirements documentation.

• Must be able to write and execute test cases.

• Must be able to “learn on the fly”.

• Must be able to work in a team environment.

• Must be able to travel for business up to 10% of the time.