About the Parcel Manager Position:

We are seeking a dynamic and experienced Parcel Manager to join our team and take ownership of our parcel operations. Reporting directly to the Senior Parcel Manager, you will play a pivotal role in optimizing our parcel operations, enhancing efficiency, and ensuring a seamless experience for our clients. The successful candidate will bring their expertise in peak operations, capacity planning, and operational improvements to the table, while also showcasing their leadership skills in new client onboarding and issue resolution.

If you are an accomplished Parcel Manager with a proven track record of optimizing operations, enhancing efficiency, and delivering exceptional client experiences, we invite you to join our team. Apply now to be a part of a dynamic and innovative organization at the forefront of the industry.

What You'll Do:

• Oversee peak operations and capacity planning to effectively manage surges in parcel volume and maintain a high level of service quality.
• Implement operational improvements to increase efficiency and reduce errors, including misloads and mis-sorts, contributing to an error-free operational environment.
• Ensure compliance with labeling requirements, both regulatory and client-specific, to uphold industry standards and minimize shipping discrepancies.
• Escalate and resolve operational and shipping issues promptly to maintain uninterrupted service and uphold client satisfaction.
• Manage billing and shipping disputes by collaborating with relevant stakeholders to achieve swift resolutions.
• File and oversee the resolution of shipping claims, working closely with internal teams and external partners to recover costs and provide top-notch service to clients.
• Conduct billing and margin audits to identify discrepancies, rectify inaccuracies, and maintain financial accuracy.
• Lead project management for new client onboarding, ensuring that parcel operations are successfully launched and aligned with client requirements.
• Demonstrate expert-level proficiency in MS Excel to analyze data, make informed decisions, and provide valuable insights.
• Exhibit strong communication skills to liaise with various teams, clients, and partners effectively.
• Apply critical thinking and analytical problem-solving skills to tackle complex challenges and derive actionable solutions from large amounts of information.

What You'll Bring:

• Proven experience in parcel management, including a comprehensive understanding of outbound operations, international shipping, and industry best practices.
• Proficiency in international shipping processes and regulations to ensure seamless cross-border operations.
• Extensive knowledge and hands-on experience in managing outbound operations within the parcel industry.
• Expert-level skills in MS Excel for data analysis, reporting, and decision-making purposes.
• Exceptional communication skills, both written and verbal, to facilitate collaboration and convey complex ideas clearly.
• Strong critical thinking abilities with a track record of effectively solving analytical problems using a data-driven approach.
• Demonstrated ability to lead and manage projects, ensuring successful outcomes within defined timelines.
• A proactive and results-driven mindset with a focus on continuous improvement and operational excellence.
• Strong understanding of Hazmat parcel requirements
• Experience leading a small team of 1-2 direct reports

Location:

• Atlanta, Georgia - Flexible hybrid work model
  • Secondary preferences for candidates located near other Stord facilities:
    • North Haven, CT
    • Las Vegas, NV
    • Reno, NV