Introduction

Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes. 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly load/unload freight despite the high risks of damage and injury. SlipBots auto-load/unload all types of trucks in less than 5 minutes to increase safety, speed, and savings across the supply chain. Slip is headquartered in Atlanta, GA and serves multiple Fortune 500 customers in 24/7 production manufacturing and logistics operations throughout North America. We're looking for motivated people to join our team to help fuel our growth and modernize the supply chain.

Position Overview

At Slip Robotics, the role of Customer Success Manager is pivotal in ensuring customer satisfaction and retention. This role involves overseeing various customer-centric activities throughout the contract lifecycle, which includes the initial onboarding process, providing training, and offering continuous support. The person in this role will take charge of managing projects related to the deployment of our robotics solutions, playing a key role in nurturing the customer relationship from start to finish. The ideal candidate will have a background in handling multiple customer accounts simultaneously, demonstrating resilience and flexibility in dealing with uncertain customer requirements. The ability to forge strategic, long-term relationships with clients and work collaboratively across different teams to influence organizational decisions is crucial.

Furthermore, the Customer Success Manager will undertake the analysis of KPI trends and offer suggestions for process enhancements to boost customer satisfaction and retention. This will involve evaluation of the customer journey, pinpointing areas for improvement, and devising plans for an enhanced future customer experience.

The role demands excellent organizational, communicative, and relationship-building capabilities, coupled with an in-depth knowledge of Slip Robotics's technologies and their potential applications to fulfill customer needs. Ultimately, the Customer Success Manager is vital in ensuring the effective use of our robotics technologies by our customers, contributing to global transformation through innovative solutions.