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IT Associate

Skyryse

Skyryse

IT
El Segundo, CA, USA
Posted on Thursday, May 9, 2024

Our mission at Skyryse is nothing less than a new era in flight, where fatalities are nearly zero, piloting any aircraft is simple and safe, and the sky is accessible to all. SkyOS, our industry-first universal operating system for flight, provides any airplane or helicopter with a fly-by-wire flight management solution that significantly reduces the complexity of flying. Skyryse One, our first production aircraft powered by SkyOS, was unveiled in 2024 and features the simplest, safest, and most intuitive flight controls in general aviation.

IT ASSOCIATE - EL SEGUNDO, CA

This is an onsite position based out of our El Segundo, CA HQ. Core working hours are 8:30 AM - 5:30 PM PST. The ability to prioritize tasks that come through email, phone calls, helpdesk system and drive-by is paramount. Members of the IT team have primary roles/responsibilities and must be able to work with little to no supervision. However, we operate as a cohesive unit/team and support each other. You will be mentored by senior members of the IT team which will expose you to a breadth of growth opportunities.

RESPONSIBILITIES:

  • Install, configure, troubleshoot, and repair for computer, computer peripherals, and application software.
  • Monitor and respond to IT service requests in a timely manner using the company’s ticketing system, Jira.
  • Act as the primary point of contact for inventory management.
  • Establish and maintain relationships with users throughout the organization.
  • Provide training and support to end-users on software applications and IT policies.
  • Investigate issues thoroughly before escalating to a senior staff member.
  • Assist with setting up Teleconferencing systems and AV presentation equipment - ex: Neat boards.

MINIMUM QUALIFICATIONS:

  • 3+ years of professional working experience
  • Detail oriented, including follow-up on outstanding items in a timely manner
  • Travel is required as needed to our other offices at, but not limited to El Segundo and Camarillo
  • Travel is sometimes required to pick up local orders for IT (e.g., Best Buy, Guitar Center, etc.)
  • 2 years of experience troubleshooting Windows and Apple laptops, desktops, and mobile devices
  • Familiarity with our tech stack: Mixed environment of Windows and Macs, Jamf Pro and Hexnode MDMs, Google Workspace, Microsoft 365, Okta, Zoom, Neat hardware, Slack, AFI, Druva, Adobe Creative Cloud, Salesforce, Netsuite, Brivo, Xerox printer/copiers, Meraki network, Crowdstrike
  • Ability to lift up to 50 lbs
  • Must have reliable transportation and be able to drive up to 30 miles for remote office installations and support
  • Experience resolving individual IT issues, in a fast paced environment a plus

WHY SKYRYSE?

  • The opportunity to change the world through improving aviation safety and accessibility
  • Valuable stock option plan
  • Heavily subsidized medical, dental and vision plans
  • Flexible PTO plan
  • A company with an ambitious vision, a dynamic work environment, and a team of smart, motivated, and fun to work-with colleagues!

The base hourly range is $80,000 - $95,000 USD a year. Your hourly base will be determined on experience and the pay of employees in similar positions.

WE WELCOME ALL

Skyryse is an equal opportunity employer. We value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

NO AGENCY CANDIDATES WILL BE CONSIDERED.