Our Mission

Instant Financial is an industry-leading instant pay platform that is changing the way that millions of Americans get paid. With a push of a button on the Instant app, we give employees immediate access to their earned pay after each shift, for free. Employers who pay with Instant significantly boost job applicants, cut turnover, and dramatically reduce absenteeism, transforming them into Employers of Choice. We’re the only instant pay platform that is designed for companies that value employee success and well-being, and that’s what gets us up in the morning.

Based in Alpharetta and Pensacola, our team has a proven track record of making big things happen. We do this by inspiring ourselves and those we work with to do what others cannot do. We know that we must move together as a team, celebrate our successes, and above all learn quickly from the mistakes we know will be made due to the fast pace of our execution. We carry ourselves with urgency, honesty and integrity in everything we do. Together, we truly believe we can empower working lives.

With an average 4.6 of out 5 stars on the Apple App Store and Google Play Store, employees are very vocal about how much they love Instant! We have been featured in USA Today, Business Insider, Washington Post, The Wall Street Journal, Cheddar.com, and more, and we are Gartner’s 2017 Cool Vendor for HCM winner.

Who You Are

• You have 2-3 years of experience in a Client Success Manager or Account Management role—preferably in FinTech, SaaS, or HR/payroll technology.
• Comfortable in a fast-paced startup environment, owning revenue growth targets with a high degree of autonomy.
• You build strong rapport with coworkers and clients, and have a proven ability to manage multiple client relationships with a collaborative, consultative, and strategic mindset.
• Strong analytical, organizational, and communication skills.
• You’re a creative problem solver and multi-tasker who enjoys working in a dynamic environment with a technical curiosity.
• You’re adaptable, quick-thinking, resourceful, and obsessive about improving processes.
• You have a strong drive for professional growth and internal advancement.
• You have a bachelor’s degree or equivalent experience.
• Experience working with enterprise level businesses in account management or sales capacity is a plus.
  
  

What You'll Do

• Own post-implementation relationships, driving onboarding, adoption, and engagement.
• Accountable to increase user adoption and revenue across your client portfolio.
• Be the main point of contact for HR, payroll, and executive stakeholders.
• Track usage and account health to drive value, retention, and growth.
• Lead business reviews and share insights both internally and externally.
• Keep stakeholders updated and ensure timely, accurate delivery.
• Partner cross-functionally to resolve issues and surface new opportunities.
• Drive renewals, upsells, and referrals through strategic client management.
• Train clients on product updates and champion best practices.

What We Can Offer You

• Professional growth and career development
• Collaborative team environment - everyone has a voice and is encouraged to use it
• Transparency and exposure into all aspects of our business
• Full benefits package (medical, dental, vision)
• Flexible PTO policy, with 9 paid holidays and 2 floating holidays
• Competitive 401k with match
• Company paid garage parking in downtown Pensacola

JOIN US!

Are you so excited about taking on this challenge, and about what we stand for, that by now you can barely sit still? Then go ahead and send us your application, we would love to hear from you.