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System Administrator II

ICON

ICON

IT
Austin, TX, USA
Posted on Tuesday, November 21, 2023

ICON is looking for a System Administrator to be a part of an IT team that is building and managing the infrastructure that will be critical to the company's success. As a System Administrator you will be bringing in technical leadership and the ability to deliver results in a high-paced startup environment, your primary responsibilities will be to develop and maintain systems necessary to proactively manage ICON’s computers and networks, assist with Tier 2/3 support requests and provide guidance to Tier 1 IT support staff. This role reports to the Senior IT Manager and is based at our Austin, TX headquarters.

RESPONSIBILITIES:

  • Own and maintain the IT onboarding process, ensuring necessary accounts are provisioned and computers are provided.
  • Troubleshoot hardware, software, and networking issues on Windows and macOS devices.
  • Provide tier 2/tier 3 support for Windows and macOS users.
  • Build and maintain an IT knowledge base.
  • Configure, deploy, and maintain various management and security tools for company devices and infrastructure.
  • Deploy and maintain various SaaS business applications and systems.
  • Configure, deploy and maintain an MDM or RMM solutions for laptops (Windows and macOS) and mobile devices.

MINIMUM QUALIFICATIONS:

  • 5+ years of experience in IT Support and/or System Administration roles.
  • Experience in supporting Windows and macOS endpoints.
  • Experience supporting SaaS tools. (Office365, GSuite, etc.).
  • Experience working with MDM/RMM solutions on laptops and mobile devices.
  • Experience managing SaaS Directory or Identity and SSO platforms.
  • Comfort working in-command line interface.

PREFERRED SKILLS AND EXPERIENCE:

  • Experience managing and supporting Atlassian tools.
  • Enterprise network support experience (DNS, DHCP, SSL, IPSEC, TCP/IP troubleshooting).
  • Experience using low code/no code integration and automation platforms (Okta Advanced workflows, Zapier, Workato, etc.)
  • Experience working with REST APIs.
  • Bash/zsh (macOS) or Windows PowerShell scripting experience.
  • Public cloud infrastructure management experience.
  • Windows 10 MCSA & Windows Server 2016 MCSA.
ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.

As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

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