Position: Training and Support Specialist

Location: Dallas-Ft. Worth and the Houston, TX areas

Salary Range: $65K-$75K

Reporting to the Director of Client Services. This role is an entry-level position with a career track to advance within our Client Services/Training & Support group.

Responsibilities

• Drive HeroWear’s implementation support services by developing a deep understanding of customer needs.
• Offer virtual and in-person implementation support, including training, fit checks, workplace observations, adjustments, coaching, and troubleshooting for clients.
• Visually analyze human movement, evaluate exosuit fit and performance, make targeted adjustments, provide training, and coach clients.
• Assist clients with testing, field studies, and targeted implementations of HeroWear exosuits.
• Document customer interactions, feedback, suggestions, complaints, and testimonials, noting responses to and reception of HeroWear products and services.
• Analyze data, generate reports, and summarize findings.
• Facilitate effective communication with clients and collaborate across departments to enhance the quality of current and future HeroWear products and services.

Required Skills

• Experience in executing multi-phase projects with multiple stakeholders and participants.
• Organizational Skills - handling sets of data, collecting assets (such as photos and videos), etc.
• Must be willing to travel up to 75% (Example: up to 3 weeks every month).
• Excellent written and verbal communication skills (native or professional proficiency in English), including experience and comfort speaking in front of groups of people.
• Proficient use of a computer and mobile device and knowledge of or ability to learn various applications and systems (e.g., Google Apps, Slack, HubSpot, etc.)

Preferred Skills

• Previous experience in physical therapy, industrial ergonomics, orthotics, or workplace safety programs.
• Proficiency in hands-on work with mechanical devices
• Bilingual in Spanish is a plus

Location

• Preferred in Dallas-Ft. Worth or the Houston, TX areas (Must reside near a major airport for frequent travel).