About Us:

At AdPipe, we’re on a mission to revolutionize video marketing by providing a powerful, AI-driven platform that simplifies video creation, management, and optimization. We empower brands to seamlessly upload, generate, and share digital content, driving visibility, conversions, and engagement. Our team is passionate about delivering innovative marketing solutions and top-tier service to enterprise customers across various industries.

What You’ll Do:

The Senior Customer Success Manager will be critical in managing relationships with AdPipe’s high-value enterprise customers. You will ensure customer satisfaction, drive product adoption, and deliver tangible results. As the main point of contact, you’ll work to understand customer goals, provide strategic guidance, and develop action plans to achieve mutual success.

How You’ll Do It:

• Build and maintain strong relationships with enterprise customers, ensuring their satisfaction and retention.
• Collaborate with clients to understand their goals and develop success plans that align with their business objectives.
• Educate and guide customers in effectively utilizing AdPipe’s platform to meet their marketing needs and ensure value realization.
• Work closely with the sales team to identify opportunities for upselling and renewals, ensuring long-term client success.
• Act as the liaison between customers and internal teams (sales, product, engineering) to resolve issues, provide feedback, and drive product improvements.
• Implement and refine AdPipe’s CSM frameworks, including onboarding processes, mutual success plans, and ROI metrics.

Your Knowledge & Expertise

• Experience: 3+ years of customer success or account management experience, preferably with enterprise clients in a SaaS or Marketing environment.
• Customer-Centric Approach: Demonstrated ability to manage and grow relationships with large organizations, understanding their challenges and providing tailored solutions.
• Communication: Exceptional written and verbal communication skills with the ability to present to executives and decision-makers.
• Problem-solving: Strong analytical skills and a data-driven approach to addressing customer challenges and optimizing success strategies.
• Technical Acumen: Comfort with SaaS products, digital marketing platforms, and CRM tools such as HubSpot, Salesforce, or similar systems.
• Team Collaboration: A collaborative mindset with the ability to work cross-functionally and lead client projects.

Perks and Benefits:

• $80,000 - $100,000 Base Salary
• 401k Matching
• Remote-friendly work culture
• Health, dental, and vision coverage with HSA contributions
• Opportunities for growth within a fast-paced, innovative environment

Our Culture & Values:

We like to have fun and enjoy getting together when we can. We have two company retreats a year where we meet in a great city, talk shop, and enjoy local activities. Additionally, we live by our values:

• Be Ambitious
• Feedback is Fuel
• Do what you say
• Lead with Empathy

Sound like a fit?

Please contact Hunter Gipson at Hunter@adpipe.com with your resume and cover letter.